Ottawa · Gatineau · Outaouais
Full-service management for luxury rental chalets and condos
Exceptional residences, managed with intention
Location books the first stay. Great management books every one after that.
RIA Refuge Collection est bien plus qu'une collection d'adresses où séjourner.
Ce sont des lieux qui ont ce rare pouvoir : vous faire sentir chez vous, loin de chez vous.
RIA Refuge Collection is more than a collection of places to stay.
It is a collection of places to feel at home, away from home.
Remarkable places. Meaningful stays.
Refuges chosen with care, run with Intention, an Authenticity that is never negotiated.
That is RIA: more than an acronym, a method.
Refuges
RWe do not manage units. We reveal what exceptional chalets and condos can genuinely deliver, for the guest as much as for the owner.
Intention
IEvery rate, every listing, every stay follows a considered decision. What looks bespoke is the result of intent and calculation, never improvisation.
Authenticity
AHospitality true to the Outaouais and its seasons, worthy of the finest guest houses.
Your property, properly looked after.
RIA Refuge Collection manages luxury chalets, apartments and condos built for short-term rental. Every property we take on becomes a refuge: a place designed to make guests feel at home, away from home.
We pair hands-on operations with real marketing know-how to turn your property into an asset that actually performs, without you lifting a finger.
The reality of short-term rentals
There's no winging it with a rental property.
Between coordinating cleanings, late-night guest messages, maintenance emergencies and pricing that needs constant attention, running a chalet or condo on your own turns into a second job fast.
- You live far from your property, or you're always on the road.
- You don't have the bandwidth to answer guests around the clock.
- Your revenue has plateaued because your listing isn't pulling its weight.
- You're bracing for the bad surprises: damage, bad reviews, compliance headaches.
- You have no real sense of whether your property is performing.
Our promise
Get your life back. Keep your returns.
Hand off your chalet, apartment or condo to a team that handles everything, no exceptions: marketing, pricing, guest communication, cleaning, maintenance, compliance. You check your reports, you collect your revenue: everything else is on us.
See what's included →Peace of mind
Your property and your guests, in professional hands. You keep control over how you rent, without carrying the operational load.
Your time, finally yours
No more hours spent answering guests, coordinating cleanings, or screening bookings. That time belongs to you again.
Returns that actually add up
Dynamic pricing, visibility across every major platform, and premium positioning: we push your revenue up, so you don't have to think about it.
Our services
Full-service management, start to finish
From Ottawa to the Outaouais, our management covers everything your chalet or condo needs to perform.
Airbnb, Vrbo & Booking management
Listing, syncing calendars and staying on top of bookings across the platforms that fit your chalet or condo.
Listing optimization
SEO/GEO-optimized listing copy, photo selection, feature highlights, and positioning against comparable chalets and condos nearby.
Professional photography
We prep your chalet or condo and shoot it properly. The first photo is what gets the booking.
Dynamic pricing
Rates adjusted to the season, demand, and what's happening around the Outaouais.
Check-in & check-out
In-person welcomes or self check-in, personalized instructions, and support throughout the stay.
Owner reporting
A regular, clear read on revenue, occupancy and bookings. You won't have to ask.
Seasonal upkeep
Fireplace, hot tub, snow removal: your chalet or condo ready for every season, summer and winter alike.
Guest screening & verification
Profile and ID checks, upfront communication and clear house rules: we screen every booking to protect your property.
Why trust us
Run with the discipline of a manager. Marketed with the eye of an agency.
Unlike traditional property managers, we bring together two skill sets that rarely live under one roof:
- Deep expertise in property management and short-term rentals.
- In-depth knowledge of the Canadian market: Ottawa, Gatineau, Outaouais.
- The strategic edge of a marketing agency, brought to you by LeadLAB, our sister agency.
- Premium positioning and listing copy built to convert.
- Professional photography, videography and dynamic pricing.
- Distribution on the top platforms and active online reputation management.
The result: properties that stand out from the first glance, attract the right guests, and command higher rates, season after season.
Where we operate
From the nation's capital to the forests of the Outaouais
Ottawa, Gatineau and the Outaouais: RIA Refuge Collection meets property owners wherever short-term rental meets the lifestyle they want to offer.
A glimpse
Our refuges
“Transparency, performance, and a hands-on relationship: we believe in responsible management, where owners and guests get the same level of care. Clear reporting, constant communication, no surprises.”
RIA Refuge Collection
Owner reviews coming soon — [TO BE COMPLETED after the first stays]
Turn your property into a truly passive asset.
Get in touch for a free, no-obligation assessment of your chalet, apartment or condo.