Privacy policy
How RIA Refuge Collection collects, uses and protects your personal information.
Our commitment
RIA Refuge Collection never sells, rents or transfers your personal information to third parties. It is used solely to answer your enquiry and to manage the relationship that follows.
Privacy officer
- Organisation
- RIA Refuge Collection — [TO BE COMPLETED]
- Person in charge
- [TO BE COMPLETED]
- Contact
- [TO BE COMPLETED]
Information collected
Only the information you voluntarily enter in the contact form is collected: full name, email address, phone number, property location, property type and the content of your message.
No sensitive information is requested. Nothing is collected without your knowledge.
Purposes and basis
This information allows us to handle your enquiry, get back to you and, where relevant, prepare an assessment of your property. Processing rests on your consent, given by submitting the form, and on RIA Refuge Collection's legitimate interest in responding to a commercial enquiry.
Retention
Enquiries with no follow-up are kept for twenty-four months from the last exchange, then destroyed. Information relating to an active engagement is kept for the duration of the contract, then in line with the accounting and tax retention periods applicable in Quebec and Canada.
Recipients and hosting
Information is accessible to RIA Refuge Collection and its hosting provider, strictly as needed to run the service. No disclosure is made for commercial purposes. [TO BE COMPLETED] states whether any information is held outside Quebec.
Cookies and analytics
This site sets no advertising cookies and currently uses no analytics tool and no tracking pixel. Should any such tool be added, this policy will be updated and your consent obtained beforehand. [TO BE COMPLETED]
Electronic messages
Under Canada's Anti-Spam Legislation (CASL), we send commercial electronic messages only with your consent, and every message includes a simple way to unsubscribe.
Your rights
Under Quebec's Act respecting the protection of personal information in the private sector, as amended by Law 25, and under the federal Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access, rectify, withdraw consent, de-index and port your information.
To exercise these rights, write to [TO BE COMPLETED]. You will receive a reply within thirty days at the latest.
You may also complain to the Commission d'accès à l'information du Québec, or to the Office of the Privacy Commissioner of Canada.
Security
Exchanges with this site are encrypted. Enquiries received are forwarded by email to a dedicated professional address and are not stored in any public database.
Last updated: September 2026.